Shipping Policy

Last updated: 3 October 2026. Zada Mart serves India-market orders where the customer's PIN code and the seller's pickup location are serviceable by an available courier.

Processing and delivery

After order confirmation, the seller prepares the item for dispatch. The delivery estimate, shipping charge, and available options shown at checkout are specific to the order and PIN code. Multi-seller orders can have separate tracking updates and arrive in separate packages. Delays may occur due to weather, peak periods, incorrect address details, or courier operations.

Tracking and delivery issues

Tracking is shared when it is supplied by the courier. If tracking does not update, a parcel is delayed, or delivery is marked complete but you did not receive it, contact us promptly at zadamart7@gmail.com with your order number.

Marketplace and courier hand-off

Each seller is responsible for accurate stock, safe packaging, parcel weight and dimensions, a valid pickup address, and handing the parcel to the assigned courier. Courier allocation, pickup, tracking, delivery and return-pickup availability depend on the provider's approval, serviceability, and operational rules; listing a courier does not guarantee service to every PIN code.

Partner onboarding information

Before live courier integration, the marketplace and participating sellers should provide accurate legal/business and tax details where applicable, verified contacts, pickup and return addresses, PIN-code coverage, parcel weights and dimensions, packaging details, and a working process for cancellations, failed deliveries, and returns. Do not treat this page as proof of a courier partnership or approval. Confirm the current checklist directly with each courier partner.